Company

History

Our carriers are made in Vermont by a team of independent sub-contractors who care about quality. All Walking Rock Farm carriers wear "Made in the U.S.A." labels with great pride. Try one and you'll find out why parents and babies like our carriers best.

Made at home by a team of independent sub-contractors. Our carriers support the local economy.

RETURN POLICY

Thank you for your order. If you have questions regarding the use of this child carrier please visit our website www.walkingrockfarm.com and click on Directions. If you would like help now please call our customer service representative’s toll free at 866-635-2140. To contact us via internet please email us at info@walkingrockfarm.com or visit our website www.walkingrockfarm.com and click on Contact Us.

PLEASE CALL US TOLL FREE IF YOU’RE HAVING A PROBLEM. If you are considering a return please call us if you are having a problem. Often we are able to help in just a few minutes. (Tip: Remember many babies fuss when they try something new. Try walking around and comforting your baby with your voice for 15 minutes to help your baby relaxes in a new environment.) Toll Free Customer Service 866-635-2140 open 24 hours a day, 7 days a week.

EXCHANGES We except exchanges only on carriers in NEW condition in the original packaging. Your sales receipts must accompany your exchange. Your exchanges must be received by Walking Rock Farm within 30 days of the original ship date.

RETURNS Returned child carriers must be in NEW condition with all original packaging. Please contact info@walkingrockfarm.com for your Return Authorization (RA) number. Return Authorization numbers are void after 30 days. Return Authorization numbers are void after 30 days. All returns are subject to a $ 6.00 restocking fee and shipping is non-refundable. Shipping and handling charges are non-refundable. Refunds/Credits are issued within 30 days after receipt of returned merchandise. Use merchandise or returns with an R.A. will be returned to sender.

Please feel free to call us if you have a question regarding product use or returns and thank you for choosing Walking Rock Farm child carriers.

Patent and Trademark Information

US patents: Hip Baby US 6, 213,362 B1,
Sling Baby US 6,182,873 B1.
Trademarks: Hip Baby^TM, Sling Baby^TM, Sidepack^TM.
All information on this website is protected by Walking Rock Farm LLC © 2003 and may not be reproduced in any form without express, written permission. For a quick response to your request, e-mail us at info@walkingrockfarm.com.